How To Take Reservation By Phone And How To Write Reservation Book

 How To Take Reservation By Phone
  1. Answering incoming call
    1.  Answer the telephone within 3 rings
    2. Greeting in Bahasa and Outlet name
  2.  When guest requests for a table reservation, ask for smoking/non smoking table, no. of guests, time, time, date, room no. and contact person/telephone no. (if from outside phone calls)
    1. Would you prefer smoking area or non-smoking area?
    2. What time would you like to come?
    3. How many company you have?
    4. May I have your room number?/May I have your name? (if from outside phone call)
  3.  Repeat the reservation to guest in details
    1. I would like to repeat your reservation.
  4.  Write down details of reservations
    1. write details, including reservation-taker, special request from the guest
Reservation

How to write reservation book

  1. Table
    1.  Ask preferable area
      1. Would you prefer smoking area or non-smoking area?
      2. If the guest point out the table he/she wants, write down on ‘Remark’ – reservation taker’s name & DNM (Do Not Move)
  2.  Number of pax
    1. Ask number of pax
      1. How many company you have?/For how many persons?
      2. Write down clearly the number of pax
  3.  Time
    1. Ask time guest will be at the outlet
      1. What time would you like to come?
      2. Write down clearly the time
  4.  Room Number
    1. Ask the room number
      1. May I have your room number?
      2. Write down clearly the room number
  5.  Repeat the reservation
    1. Repeat the reservation
      1. I’d like to repeat your reservation
How To Take Reservation By Phone And How To Write Reservation Book | Widia Muliadi | 5

0 komentar:

Posting Komentar